FAQs

Five reasons why ON-SITE COMMERCIAL SERVICE is different from other kitchen exhaust cleaning companies.

  1. We clean to NFPA96 standards to keep your kitchen exhaust fire safe.
  2. Our technicians are the valley’s better compensated/most experienced individuals.
  3. We have the equipment that enables us to clean clean your restaurant sidewalks, patios and dumpster areas
    at the time of service.
  4. We do not take on all clients. Your system has to pass serviceability standard for us to perform cleanings
    safely and correctly.
  5. We have the ability to clean your kitchen floor and appliances with our specialized equipment.

How often should I have my exhaust system inspected, cleaned?

The National Fire Protection Association (NFPA96) determines the inspection frequency.

  • Monthly inspection is required when utilizing solid fuels like wood or charcoal.
  • Quarterly inspection is required when utilizing char broilers, woks or providing 24 hour service.
  • Semi-annual inspection is required when utilizing standard stoves, ovens or moderate use of fryers.

If the system is grease laden, it is cleaned upon inspection.

How long does a cleaning, inspection and service take?

Most systems can be cleaned in 2 to 4 hours. The length of time will depend on the size and configuration of the system and amount of buildup.

Do you guarantee your work?

We do guarantee our work! If you are not satisfied with our work, we will address any issues that fall under the scope of our service immediately.

Does the kitchen need to be closed at the time of cleaning or inspection?

Yes. Your cooking equipment needs to be turned off for technicians to work safely. We turn off pilot lights and burners during service and turn them back on when we leave.

Will my restaurant kitchen hood exhaust system get an updated service sticker?

Yes. It is required NFPA96 that we apply our inspection and cleaning sticker upon completion. The sticker shows fire/safety personnel when the hood was last cleaned and when it is due for next service.

What if my kitchen exhaust system has inaccessible areas?

Areas that cannot be easily accessed or not accessed at all from a direct line of site should have access panels. Access panels are removable doors that can be opened to access the ductwork. If your system has inaccessible areas, we will note that on the inspection report and work with you to correct the access issues.

What are fan hinges for and why am I being asked to install them?

Fans located on the roof need to be lifted off of their fan base in order for the exhaust duct system to be inspected and cleaned. Often fans are heavy and made of aluminum. If the fans are not on hinges this increases the incidence of damage that may occur when the fans are handled during the cleaning process.

What is conduit to the fan for?

As part of the cleaning, we inspect the fan conduit that supplies power to the fan. The fan motor supply wire usually comes up through the roof and is connected to the fan motor. The wire is surrounded by conduit that occasionally is too short or is weathered and must be replaced. We will work with you to get repairs done if needed.